CUSTOMER CARE
Refund Policy
A clear record of the promises Tinge of Soul makes to its customers.
We have a 14-day return policy. You may request a return within 14 days of receiving your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Return shipping is charged at a flat rate of USD 20. Items sent back to us without first requesting a return will not be accepted. We cover return shipping only when our team has approved it in advance.
To start a return, you can contact us at tinge.of.soul@gmail.com. The return address is listed at the end of this policy.
You can always contact us for any return question at tinge.of.soul@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Return eligibility for each product is listed in its description. Please review it before purchase. If you have questions or concerns about your specific item, do not hesitate to contact us!
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Before placing an exchange order, contact our team by email to confirm the return-shipping arrangement. We do not cover return shipping for items sent without prior approval.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. However, return shipping fees and initial delivery costs for non-standard delivery (if requested) may be charged if the items are already shipped. Contact us for any questions!
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us via email.