CUSTOMER CARE
Order & product care
Delivery, ingredients, brewing, returns, or help choosing the right tea.
Ask customer careCONTACT · BEGIN WITH A NOTE
Let’s begin with a cup and a conversation.
Questions about an order, tea for your space, or a new idea are all welcome. Choose the topic that feels closest and send your inquiry directly from this page.
CHOOSE YOUR NOTE
A clear path to the right conversation
We read every message with care. Adding an order number, intended quantity, or a little context helps us give you a more useful reply.
FOR YOUR SPACE
Wholesale & hospitality
Tea curation, samples, and menu development for cafés, shops, and hotels. Availability and repeat supply are confirmed for each order.
Begin a trade inquiryMAKE SOMETHING TOGETHER
Collaboration & workshops
Brand collaborations, cultural programs, workshops, editorial projects, and considered new ideas.
Share an ideaSEND A NOTE
Let’s start a conversation.
Send your inquiry here. We will receive it directly and reply to the email address you provide.
Your inquiry and contact details are stored using Google services so we can respond. Please do not include card details, passwords, or other sensitive information.
A DIRECT LINE
Prefer to write freely?
Send a note in English or Japanese. We will read it carefully and reply as soon as we can.
Write your note here tinge.of.soul@gmail.com English · 日本語
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