Frequently Asked Questions

Why do you only accept local personal cards?

To protect our customers from fraud and to comply with international financial regulations, our payment gateway (PG) service is currently configured to only accept personal credit or debit cards that are issued in the same country from which you are placing your order.

This means, for example, if you are ordering from the United States, your card must have been issued by a bank or financial institution in the United States. This policy helps us verify the legitimacy of transactions and safeguard your personal and financial information.

What should I do if my card is not accepted?

We understand that you may have a valid, internationally issued card or another payment preference. If your card is declined or you are unable to use a locally issued card, please don't worry! We have alternative solutions available.

Our customer support team is ready to assist you. Simply click on the chat icon at the bottom of your screen to speak with us. We can work on processing your payment quickly and securely.

We appreciate your understanding and cooperation as we strive to maintain a safe and reliable platform for all our users. If you have any further questions, please do not hesitate to reach out.

Do you test out all the products?

Yes, Tinge of Soul is also a customer of the brands we represent. We really have to love the products to introduce them to our customers. 

If you have some recommendations for Korean brands you would like to see delivered to your home country, let us know at partner@tingeofsoul.com

How long does it take to get my shipment?

In general, we aim for 1 week at maximum. Order to Ship-out takes 1 full business day for us. Korea's local logistics takes about 1 day before heading abroad.

However, depending on holiday schedules in Korea and your home country, and your local logistics, it may take longer than a week.

Do I get a package notification?

Yes, we will inform you of package tracking information whenever it is available. We will do our best to get the tracking information locked down.

However, there can be extraneous circumstances where the tracking information is untraceable. In that case, let us know, and contacting the logistics service provider may be helpful.

What kind of B2B services you offer?

With more than a decade of combined experience working in the public sector (government authorization, certification, and business projects) and the private sector (e-commerce, tech, branding, marketing, content creation, interpretation, and translation/localization), the TOS LAB team provides intricate, personalized consulting service for your business.

• Korean market research 
• English and Mandarin (Traditional Chinese; Taiwanese) translation, interpretation and localization: copywriting, translating documents and interpreting at official events, and more 
• Korean central and local government, public, and other delegated projects -- from planning, budgeting, to execution and reporting
• Brand consultation for local culture using various methods, such as focus group, UX research, survey, etc.

Where can I find these services? 

Please visit our lab page at http://www.toslab.io to speak to our experts! You may also email us at partner@tingeofsoul.com

Quotation is free, and the consulting session can be done online.